Privacy Policy
Your privacy is fundamental to our mission at VitalHealth Indonesia. This comprehensive policy explains how we collect, use, protect, and respect your personal information when you visit our website and use our premium natural supplement services.
Last Updated: December 2024 | Effective Date: January 1, 2025
1. Introduction & Our Commitment
VitalHealth Indonesia - Premium Natural Supplements is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website vitalhealth-indonesia.com and use our premium natural supplement products and services.
We believe in transparency and want you to understand exactly how your information is handled. By using our website and services, you consent to the data practices described in this policy. We are committed to complying with applicable data protection laws, including the Personal Data Protection Act (PDPA) in Singapore and international privacy regulations.
Our Core Privacy Principles
- •We collect only necessary information for legitimate business purposes
- •We use your information responsibly and transparently
- •We never sell your personal information to third parties
- •We implement robust security measures to protect your data
- •We respect your rights and provide easy ways to exercise them
2. Information We Collect
Personal Information
We collect information that personally identifies you when you:
- •Create an account or profile on our website
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- •Contact us for customer support
- •Participate in surveys or promotions
- •Leave reviews or testimonials
Types of Personal Data
Identity Data
Name, username, date of birth, gender
Contact Data
Email address, phone number, shipping address, billing address
Transaction Data
Payment details, order history, purchase preferences
Health-Related Data
Health goals, dietary preferences, supplement usage (with explicit consent)
Automatic Data Collection
We also automatically collect certain information when you visit our website:
3. How We Use Your Information
Primary Purposes
Order Processing & Fulfillment
Process payments, fulfill orders, arrange shipping, provide order updates
Customer Service
Respond to inquiries, provide technical support, handle returns and exchanges
Personalization
Recommend supplements, customize shopping experience, personalize content
Marketing Communications
Send newsletters, health tips, product updates (with your consent)
Website Improvement
Analyze usage patterns, improve user experience, optimize website performance
Legal Compliance
Comply with legal obligations, prevent fraud, protect our rights and safety
Health Information Special Notice
Any health-related information you provide (such as health goals, dietary preferences, or current supplement usage) is used solely to:
- •Provide personalized product recommendations
- •Offer relevant health guidance and educational content
- •Improve our product development and customer service
We never sell or share health information with third parties for marketing purposes.
4. Information Sharing and Disclosure
Our Commitment: No Sale of Personal Information
VitalHealth Indonesia does not sell, rent, or trade your personal information to third parties for their marketing purposes. Your privacy is not for sale.
Limited Sharing Scenarios
We may share your information only in these specific circumstances:
Service Providers & Partners
We work with trusted third-party service providers who help us operate our business:
- • Payment processors (for secure payment processing)
- • Shipping companies (for order delivery)
- • Email service providers (for newsletters and notifications)
- • Cloud hosting providers (for website and data storage)
- • Analytics providers (for website performance insights)
All service providers are bound by strict confidentiality agreements and data protection requirements.
Legal Requirements
We may disclose information when required by law or to:
- • Comply with legal processes (subpoenas, court orders)
- • Protect our rights, property, or safety
- • Prevent fraud or illegal activities
- • Protect the safety of our users or the public
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction. We will notify you of any such change and provide options regarding your data.
Consent
We may share information with your explicit consent for specific purposes not covered in this policy.
International Data Transfers
Your information may be processed in countries other than Singapore. When we transfer data internationally, we ensure:
- •Transfer only to countries with adequate data protection laws
- •Implementation of appropriate safeguards (Standard Contractual Clauses)
- •Compliance with applicable international data transfer regulations
5. Data Security & Protection
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Your data security is our top priority.
Technical Safeguards
Encryption
SSL/TLS encryption for all data transmission, AES-256 encryption for stored data
Secure Servers
Protected servers with firewalls, intrusion detection, and regular security monitoring
Access Controls
Multi-factor authentication, role-based access, regular access reviews
Regular Updates
Automated security patches, software updates, vulnerability assessments
Operational Safeguards
Staff Training
Regular privacy and security training for all employees
Data Minimization
Collect only necessary data, regular data purging and archival
Incident Response
24/7 security monitoring, incident response plan, breach notification procedures
Compliance Audits
Regular security audits, compliance assessments, third-party certifications
Security Incident Notification
In the unlikely event of a data breach affecting your personal information, we will:
- 1. Investigate the incident immediately
- 2. Notify relevant authorities within 72 hours (as required by law)
- 3. Contact affected individuals without undue delay
- 4. Provide clear information about the breach and protective measures
- 5. Implement additional safeguards to prevent future incidents
6. Your Rights and Choices
We respect your privacy rights and provide you with control over your personal information. You have the following rights regarding your data:
Right to Access
Request a copy of the personal information we hold about you, including details of how we use your data.
Right to Rectification
Request correction of inaccurate or incomplete personal information.
Right to Erasure
Request deletion of your personal information under certain circumstances.
Right to Data Portability
Receive your data in a structured, machine-readable format.
Right to Object
Object to processing of your personal information for direct marketing or legitimate interests.
Right to Restrict Processing
Request limitation of processing under certain circumstances.
Right to Withdraw Consent
Withdraw consent for processing where consent is the legal basis.
Right to Lodge Complaints
File a complaint with data protection authorities if you believe your rights have been violated.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Information" section below. We will respond to your request within 30 days and may require verification of your identity for security purposes.
What We'll Need:
- • Proof of identity verification
- • Clear description of your request
- • Specific information you want to access/correct
Response Timeline:
- • Acknowledgment: Within 72 hours
- • Full response: Within 30 days
- • Complex requests: May take up to 90 days
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content. This section explains how we use these technologies and your choices regarding them.
What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us remember your preferences and improve your experience.
Session Cookies
Temporary cookies that expire when you close your browser
Persistent Cookies
Cookies that remain on your device for a specified period
Types of Cookies We Use
Essential Cookies
Always ActiveThese cookies are necessary for the website to function properly and cannot be disabled.
- • User authentication and session management
- • Shopping cart functionality
- • Security and fraud prevention
- • Load balancing and performance optimization
Analytics Cookies
OptionalHelp us understand how visitors interact with our website by collecting anonymous information.
- • Google Analytics (anonymized IP addresses)
- • Website usage statistics and trends
- • Popular pages and features
- • User journey analysis
Functional Cookies
OptionalEnable enhanced functionality and personalization, such as remembering your preferences.
- • Language and region preferences
- • Recently viewed products
- • Newsletter subscription status
- • Product recommendations
Marketing Cookies
OptionalUsed to deliver relevant advertisements and track the effectiveness of our marketing campaigns.
- • Facebook Pixel (with your consent)
- • Google Ads remarketing
- • Social media integration
- • Targeted advertising campaigns
Managing Your Cookie Preferences
You have several options for managing cookies:
Browser Settings
Most browsers allow you to:
- • View and delete cookies
- • Block third-party cookies
- • Block all cookies
- • Receive notifications when cookies are set
Our Cookie Settings
Use our cookie preference center to:
- • Toggle cookie categories on/off
- • Save your preferences
- • View detailed cookie information
- • Update preferences anytime
Note: Disabling certain cookies may affect website functionality and your user experience.
8. Children's Privacy Protection
Our Commitment to Child Safety
VitalHealth Indonesia is committed to protecting the privacy of children and complying with child protection laws, including the Children's Online Privacy Protection Act (COPPA).
Age Restrictions
Under 13 Years Old
Our website and services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.
- • No registration for children under 13
- • No collection of personal information
- • Immediate deletion if discovered
- • Parental notification procedures
13-17 Years Old
Teenagers (13-17) may use our services with parental consent and supervision.
- • Parental consent required
- • Limited account features
- • Enhanced privacy protections
- • Regular parental reviews
Parental Controls and Rights
If We Discover Information from Children Under 13:
- 1. We will immediately delete the information from our systems
- 2. We will notify parents about the data collection (if possible)
- 3. We will implement additional safeguards to prevent future occurrences
- 4. We will provide parents with information about our data practices
Educational Content and Health Information
While our health education content may be valuable for families, we ensure that:
Age-Appropriate Content
Educational materials are designed to be family-friendly and age-appropriate
No Direct Marketing
We do not engage in direct marketing to children under 13
Enhanced Protection
Additional safeguards for any health-related information from minors
9. Policy Updates and Changes
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We are committed to keeping you informed about how we protect your privacy.
When We Update This Policy
Significant Changes
Major updates to data collection, use, or sharing practices
Legal Requirements
New laws or regulations requiring policy modifications
Service Changes
New features or services that affect data practices
Regular Reviews
Annual comprehensive policy review and updates
How We Notify You
Email Notification
For significant changes, we send email notifications to registered users
Website Notice
Prominent notice on our website homepage and policy page
Version History
Archive of previous policy versions for transparency
Your Rights Regarding Updates
Right to Object
If you disagree with significant changes, you may:
- • Close your account
- • Request data deletion
- • Withdraw consent for specific processing
- • Contact us to discuss concerns
Continued Use
By continuing to use our services after policy updates, you acknowledge acceptance of the new terms. We encourage you to review updates carefully.
Current Version: January 2025 | Previous Version: | Next Review: January 2026
10. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please don't hesitate to contact us. We're here to help and address any privacy-related matters promptly.
VitalHealth Indonesia - Premium Natural Supplements
Address
123 Orchard Road, #12-45
International Plaza
Singapore 238858
Phone
+65 6234 5678Business Hours
Monday - Friday: 9:00 AM - 6:00 PM
Saturday: 9:00 AM - 5:00 PM
Sunday: 10:00 AM - 4:00 PM
(Singapore Time - SGT)
Data Protection Officer
Privacy-Specific Contact
For privacy-related inquiries, data subject rights requests, or concerns about data handling:
[email protected]Response Time: Within 72 hours
How to Reach Us
Supervisory Authority
If you believe we have not adequately addressed your privacy concerns, you have the right to lodge a complaint with the relevant data protection authority:
Your Local Authority
You may also contact your local data protection authority if you are located outside Singapore.
11. Additional Privacy Resources
Cookie Policy
Learn more about how we use cookies and similar technologies on our website.
View Cookie PolicyTerms of Service
Review our terms and conditions for using our website and services.
View Terms of ServiceQuestions About Your Privacy?
We're here to help ensure your privacy and data protection concerns are addressed promptly and thoroughly.